About the Role
TEF Consult is seeking a qualified and highly analytical M-Pesa S&D Sales Support professional to support sales and distribution operations, agent productivity, reporting, and stakeholder coordination.
The successful candidate will be responsible for managing Agent and Super-Agent queries, supporting field initiatives, providing actionable commercial insights, and ensuring effective execution of sales and operational activities.
Location: Dar es Salaam, Tanzania
Department: Sales & Distribution / Float Management
Employment Type: Full-Time
Key Responsibilities
- Handle back-office queries from Agents and Super-Agents.
- Support Agent and Super-Agent activities through daily reporting, operational support, and AML-related training.
- Work closely with regional teams to support product and service execution.
- Manage Super-Agent arbitration and control activities daily.
- Support field initiatives and coordinate execution with relevant stakeholders.
- Analyze Agent and Super-Agent productivity and provide actionable commercial insights.
- Support performance monitoring and business reporting.
- Ensure accurate and timely delivery of sales initiatives and operational support.
- Maintain strong stakeholder coordination across the value chain.
Qualifications & Requirements
Education:
- Bachelor’s Degree in Business Administration, Economics, Finance, Information Technology, Marketing, or a related field.
- Minimum of 1 year of relevant industry or functional experience.
- Strong analytical and logical reasoning skills.
- Excellent written and verbal communication skills.
- Strong stakeholder management capabilities.
- Ability to understand customer, competitor, and market dynamics.
- Ability to work independently and challenge existing processes where necessary.
- Advanced Electronics Repair Certification (an added advantage)
Technical Skills
- Strong analytical and reporting skills.
- Experience using SQL.
- Experience with Power BI, Qlik, or other business intelligence and reporting tools.
- Good understanding of data analytics.
- Ability to manage and analyze large partner or customer bases.
- Strong relationship management skills.
Added Advantage
- Experience within Mobile Financial Services.
- Previous experience supporting Agent or Super-Agent networks.
- Practical experience in data analytics and commercial performance reporting.
- Experience managing a large network of business partners.
Key Competencies
- Data Analysis
- Business Intelligence
- Sales Support
- Stakeholder Management
- Agent Network Management
- Reporting & Performance Tracking
- Communication Skills
- Commercial Awareness
- Problem Solving
- Attention to Detail
- Relationship Management
Key Performance Areas
The successful candidate will be expected to contribute to:
-
- Improving productivity across the Agent network.
- Accurate and timely execution of business initiatives.
- End-to-end execution of sales initiatives.
- Effective performance management and reporting.
- Quality support to internal teams and key stakeholders.
How to Apply
Qualified candidates should submit their applications to:
Human Resource Manager
Tanzania Empowerment Forum Limited (TEF Consult)
Email: info@tef.co.tz
P.O. Box 33542, Dar es Salaam, Tanzania
Or
Online Application:
- Location
- Dar es salaam
- Job type
- Full Time
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