MARKETING & OPERATIONS MANAGER
About the Role
TEF Consult is seeking a highly motivated, commercially driven, and results-oriented Marketing & Operations Manager for an opportunity in Dar es Salaam, Tanzania.
The successful candidate will be responsible for leading business development, marketing, and operational activities within the clearing, forwarding, transportation, and logistics sector. This position requires a professional capable of driving revenue growth, expanding market share, improving operational efficiency, strengthening customer relationships, and ensuring compliance with customs and transportation regulations.
The Marketing & Operations Manager will oversee daily customs clearance and freight forwarding operations while developing effective sales and marketing strategies to attract new customers and retain existing business relationships.
The role also involves managing operational teams, monitoring financial performance, coordinating with regulatory authorities and logistics partners, overseeing tender processes, and ensuring the timely clearance and delivery of cargo.
The ideal candidate should possess strong leadership capabilities, commercial awareness, negotiation skills, and practical experience in both business development and logistics operations.
Key Responsibilities
A. Marketing & Business Development
Develop and implement comprehensive sales and marketing strategies to increase market share, strengthen business visibility, and achieve organizational revenue targets.
Identify, approach, and secure new business opportunities across clearing and forwarding, transportation, warehousing, and logistics services.
Build and maintain professional relationships with importers, exporters, shipping lines, transporters, government agencies, and other relevant stakeholders.
Prepare competitive commercial proposals, negotiate contracts, and develop service agreements that align with business objectives.
Conduct regular market research and competitor analysis to identify emerging industry trends, customer needs, and opportunities for business expansion.
Represent the organization at industry exhibitions, networking events, business meetings, and customer engagements.
Monitor sales performance and implement strategies to achieve agreed sales and revenue targets.
B. Operations Management
Oversee daily customs clearance, freight forwarding, transportation, and logistics activities to ensure smooth business operations.
Coordinate the timely processing and handling of import, export, transit, and bonded cargo.
Monitor operational performance to ensure compliance with customs regulations, internal procedures, and service delivery standards.
Maintain effective working relationships with customs authorities, port operators, shipping lines, airlines, and transportation service providers.
Ensure cargo clearance and delivery processes are completed within agreed service timelines.
Identify and resolve operational challenges that may affect efficiency, service quality, or customer satisfaction.
Implement operational improvements to enhance productivity and reduce unnecessary delays.
C. Customer Relationship Management
Develop and maintain long-term relationships with existing and prospective customers.
Conduct regular customer visits, service review meetings, and business follow-ups.
Ensure consistent service delivery and maintain high customer satisfaction standards.
Monitor customer feedback, identify service delivery gaps, and implement appropriate corrective actions.
Strengthen customer retention through effective communication and relationship management.
D. Team Leadership & Performance Management
Lead and supervise marketing, customs clearing, documentation, and operations teams.
Establish clear departmental performance objectives and monitor employee productivity.
Provide guidance, coaching, and mentorship to support professional development and improved performance.
Promote teamwork, accountability, and effective communication across departments.
Ensure employees adhere to established company policies, procedures, and professional standards.
E. Financial & Commercial Management
Prepare, monitor, and manage departmental budgets in line with business objectives.
Analyse revenue performance, operational expenses, and profitability.
Monitor invoicing processes and support the timely collection of outstanding customer payments.
Review existing pricing structures and recommend improvements to strengthen profitability.
Support financial planning and cost management initiatives.
F. Tender & Contract Management
Identify relevant tender opportunities within the logistics, transportation, and clearing and forwarding industries.
Coordinate the preparation, review, and submission of tender documents.
Ensure tender submissions meet the applicable requirements and deadlines.
Follow up on submitted proposals and participate in contract negotiations.
Support the development of commercially competitive bids and service agreements.
G. Compliance & Risk Management
Ensure business operations comply with applicable customs laws, transportation regulations, and organizational policies.
Identify potential operational risks and implement appropriate mitigation measures.
Participate in internal and external audits when required.
Maintain accurate operational, financial, and commercial documentation.
Promote regulatory compliance and professional standards across operational activities.
H. Reporting & Business Performance Monitoring
Prepare comprehensive weekly and monthly business performance reports.
Monitor and report on sales pipelines, operational KPIs, revenue performance, and customer-related activities.
Analyse business performance trends and identify opportunities for operational and commercial improvements.
Present recommendations and business improvement initiatives to senior management.
Ensure management receives accurate and timely information to support strategic decision-making.
Qualifications & Requirements
Candidates should possess the following qualifications:
Bachelor’s Degree in Marketing, Business Administration, Logistics, Supply Chain Management, International Trade, or a related field.
Professional qualifications in Logistics, Customs, Sales, or Marketing are desirable.
Clearing and Forwarding Certificate.
Relevant customer service training.
Strong understanding of customs clearance procedures, freight forwarding operations, and logistics business practices.
Professional Experience
Minimum of 2 years of experience in clearing and forwarding, logistics, or freight forwarding operations.
Demonstrated experience in business development, sales, and marketing activities.
Proven experience in operations management within a logistics-related environment.
Practical knowledge of customs clearance processes and cargo movement coordination.
Experience managing customer relationships and negotiating commercial agreements.
Ability to coordinate multiple operational activities and deliver results within agreed timelines.
Required Skills & Competencies
Commercial & Business Development Skills
Strong business development and sales management capabilities.
Ability to identify new market opportunities and generate business growth.
Excellent negotiation and commercial communication skills.
Good understanding of pricing, revenue generation, and profitability management.
Operational & Technical Skills
Strong knowledge of customs clearance and freight forwarding operations.
Understanding of logistics coordination and transportation processes.
Proficiency in Microsoft Office applications.
Ability to use relevant logistics and customs management systems.
Leadership & Management Skills
Strong leadership and people management abilities.
Excellent planning, coordination, and organizational skills.
Ability to supervise multidisciplinary teams and monitor performance.
Strong strategic planning and problem-solving capabilities.
Communication & Customer Management
Excellent verbal and written communication skills.
Strong customer relationship management capabilities.
Ability to work effectively with regulatory authorities, logistics partners, and customers.
Professional negotiation and stakeholder engagement skills.
Ideal Candidate Profile
The ideal candidate is a proactive and commercially focused professional who understands the relationship between business development, customer satisfaction, and operational excellence in the logistics industry.
The candidate should be capable of identifying profitable business opportunities, maintaining strong customer relationships, coordinating complex clearing and forwarding activities, and leading teams toward measurable performance improvements.
Strong decision-making, financial awareness, problem-solving, and communication skills will be important for success in this position.
Key Performance Indicators (KPIs)
The successful candidate’s performance will be assessed using relevant commercial, operational, and service delivery indicators.
Performance Area | Key Performance Indicator |
|---|---|
Business Growth | Revenue growth percentage |
Profitability | Gross profit margin |
Sales Performance | New customer acquisition |
Customer Relations | Customer retention rate |
Customs Operations | Customs clearance turnaround time |
Logistics Performance | On-time cargo delivery rate |
Service Quality | Customer satisfaction score |
Team Management | Staff productivity and performance |
Regulatory Compliance | Compliance and audit results |
Financial Management | Debtor collection performance |
How to Apply
Interested and qualified candidates who meet the above requirements are encouraged to submit their applications through the TEF Consult online recruitment portal.
Human Resource Manager
Tanzania Empowerment Forum Limited (TEF Consult)
Email: info@tef.co.tz
P.O. Box 33542, Dar es Salaam, Tanzania
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