1. Merchant Acquisition and Onboarding

• Recruit and onboard high-value merchants (transaction value exceeding TZS 10 million monthly) to M-Pesa and mobile money payment solutions.

• Ensure accurate KYC vetting and compliance during onboarding.

• Conduct training for newly acquired merchants to enhance service utilization.

• Support ongoing merchant operations to ensure active transactions.

2. Relationship Management and Business Growth

• Manage an assigned portfolio of merchants, ensuring their operational needs are met.

• Build strong, long-term relationships with key accounts to ensure retention and loyalty.

• Conduct regular health checks on merchant activity and address issues promptly.

• Identify and implement opportunities for cross-selling and product expansion.

3. Planning, Support, and Branding

• Coordinate merchant branding and visibility campaigns.

• Manage lead generation databases and assign actionable leads to the appropriate teams.

• Collaborate with marketing teams to ensure promotional materials are effectively distributed.

• Provide feedback from the field to improve merchant experience and operational efficiency.

4. Reporting and Performance Tracking

• Prepare weekly and monthly reports detailing merchant performance, growth metrics, and retention rates.

• Monitor key business KPIs, including transaction volume, value, and activity levels.

• Track and share merchant insights to inform strategic decision-making.

5. Stakeholder Engagement

• Collaborate with internal cross-functional teams to support merchant operations.

• Maintain open communication with business development, operations, and marketing departments.

• Present performance updates and recommendations to management.