1) Business Analysis & Performance Monitoring

• Analyze merchant performance and acquisition channels, focusing on Active Merchants, Subscribers, Transactions, and Revenue.

• Monitor daily performance against targets, highlight variances, and propose improvement opportunities.

• Provide monthly analytical insights on arbitrage reports shared by the Revenue Assurance team.

• Evaluate the effectiveness of channel commission models and recommend improvements to achieve desired business outcomes.

2) Reporting & Data Management

• Prepare and deliver daily, weekly, and monthly merchant and channel performance reports.

• Perform data querying and extraction from relevant systems; analyze inputs and generate reports to support management decisions.

• Prepare, maintain, and present merchant performance dashboards to the Head of Department.

• Continuously improve reports and dashboards to enhance usability and automation.

• Prepare and submit accurate channel salary files at month-end.

3) Stakeholder Support & Collaboration

• Provide timely support to internal stakeholders on reporting and merchant data-related queries.

• Collaborate with MIS and other data teams to investigate, reconcile, and resolve data inconsistencies.

• Serve as a key point of contact for merchant performance and channel insights.

4) Incentives, Rewards & Campaign Support

• Develop and monitor reward and recognition programs for merchant acquisition channels.

• Track contest performance, publish results, and follow up to ensure rewards are delivered to the right recipients.

• Support the preparation of business cases for merchant/channel projects and campaigns.

• Deliver post-campaign performance reports including impact analysis, key learnings, and achievements.