1. Business Planning & Analytics

• Identify, create, and scope valuable changes and enhancements to business processes.

• Provide detailed business analysis outlining problems, opportunities, solutions, variance analysis, and Customer Value Management (CVM) insights.

• Prepare and communicate Business Enterprise KPIs and performance updates on a daily, weekly, and monthly basis.

• Analyze raw data from MIS, Finance, and Marketing and link performance against targets to enable better decisions.

• Ensure the availability and accuracy of the Revenue Tracker and associated inputs.

• Liaise with bucket owners to ensure correct monthly billing and adherence to revenue processes.

2. Sales Commission Tracking

• Track performance and compute monthly sales commissions.

• Evaluate monthly performance, calculate commissions per commission structure, and coordinate approvals and payout processing with relevant stakeholders (HOD, Director, Finance, and HR).

3. Customer Value Management (CVM) Execution & Reporting

• Create weekly CVM plans including schedules, frequency, and SMS structures for Hybrid, MSME, and Chapakazi customers.

• Execute daily CVM campaigns to drive subscriptions and support bucket growth.

• Share CVM performance reports three times per week with stakeholders.

4. Business Investment Inputs & Business Cases

• Conduct market evaluations for new coverage sites (BTS), coverage improvements, and capacity sites.

• Support the development of business cases to justify CAPEX requirements.

• Track and analyze business performance to understand underperformance and propose corrective actions.

5. Handset Subsidy Requests Management

• Manage handset subsidy lifecycle, including quarterly budgets, customer residual amounts, and customer handset requests.

• Develop feasible handset business cases considering estimated payback periods.

6. Feasibility Analysis & Special Projects

• Conduct feasibility assessments for special projects and assignments.

• Assess business unit performance and recommend improvements to processes and systems.

• Conduct research and analysis to propose practical solutions for the business and clients.

7. Market & Competition Intelligence

• Support the availability of market intelligence information through competitor data collection and analysis.

• Provide timely market and competition feedback to stakeholders for better market understanding and risk prediction.