IT Application Support Engineer
About the Role
The IT Application Support Engineer will be responsible for supporting core IT applications and technical operations, particularly integrations with external partners and third-party systems.
The role focuses on ensuring system stability, supporting business-critical applications, managing integrations, monitoring performance, and delivering timely reporting support to business teams.
The successful candidate will work closely with internal IT teams, business stakeholders, and external partners to maintain reliable service delivery and operational excellence.
Key Responsibilities
1. IT Systems & Application Support
- Support core IT systems and applications including AM, KYC, LEAP, BI, Singleview, Pretups, and related platforms.
- Ensure accurate data loading and reporting within Business Intelligence systems.
- Support Level 1 Mobile Financial Services (MFS) operational functions and standard integrations with third-party systems.
- Coordinate and manage integrations from planning through implementation and go-live stages.
- Monitor system alerts, performance issues, and service availability.
- Prioritize integrations and support requests based on business requirements and operational impact.
- Contribute actively to overall IT operations and continuous service improvement initiatives.
2. System Stability & Reliability
- Conduct regression testing after deployments, integrations, and product launches to ensure service stability.
- Ensure all systems and services function correctly without deviations in customer experience, functionality, or charging mechanisms.
- Proactively identify and mitigate risks that could impact service availability or customer experience.
- Support go-live activities and ensure all technical requirements are completed successfully.
3. Partner & Vendor Support
- Build and maintain strong relationships with third-party technology partners and vendors.
- Ensure timely service delivery according to agreed SLAs and operational standards.
- Coordinate technical support and issue resolution for partners during incidents or operational disruptions.
- Align partner support activities with business priorities and operational objectives.
4. Reporting & Business Support
- Ensure timely preparation and distribution of business and operational reports.
- Resolve reporting-related technical issues promptly to avoid operational disruptions.
- Support business teams with data analysis, reporting accuracy, and information availability.
Qualifications & Requirements
Education
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, BCA, B-Tech, or related technology field.
Technical Skills
- Knowledge of programming and scripting languages, including:
- Java
- PHP
- JavaScript
- HTML
- C / C++
- Python
- CSS
- Perl
- Shell Scripting
- Knowledge of databases, including:
- Oracle
- MySQL
- MSSQL
- Strong understanding of system integrations and application support.
- Competence in Microsoft Office applications.
Experience
- Minimum of 1–2 years of experience in IT support, application support, or telecom/technology environments.
- Experience within telecom, fintech, or financial systems operations is an added advantage.
Required Skills & Competencies
- Excellent communication and presentation skills
- Strong analytical and problem-solving abilities
- Ability to identify risks and resolve issues under pressure
- Strong organizational and time management skills
- Ability to interact effectively with users, partners, and vendors
- Positive attitude, flexibility, and willingness to learn
- Ability to follow technical standards, procedures, and operational guidelines
Working Conditions
- Fast-paced technology and operations environment
- May require support outside normal working hours during deployments or incidents
- Collaboration with cross-functional teams and external partners
How to Apply
Qualified candidates should submit their applications to:
Human Resource Manager
Tanzania Empowerment Forum Limited (TEF Consult)
Email: info@tef.co.tz
P.O. Box 33542, Dar es Salaam, Tanzania
Or
Online Application: