A. Relationship Management (Concierge Approach)

• Serve as the single point of contact for a portfolio of high-impact merchants.

• Conduct daily transaction monitoring and initiate immediate follow-ups when activity drops.

• Perform regular field visits to build trust, check system health, and ensure strong brand presence.

• Take full ownership of merchant issues and follow up until resolution is achieved.

• Protect merchants from competitor influence through deep relationship building and proactive support.

• Conduct relationship mapping to engage multiple decision-makers at each merchant site.

B. Portfolio Growth & Value Extraction

• Drive usage beyond basic payments by promoting merchant apps, portals, and ecosystem services.

• Upsell advanced financial products such as merchant loans and supplier payment solutions.

• Monitor transaction patterns and act quickly to prevent a decline in merchant activity.

• Collaborate with merchants to increase average transaction size through incentives and promotions.

• Engineer sustainable revenue growth through tailored merchant engagement strategies.

C. Market Excellence & Branding

• Ensure merchant locations have strong and visible branding materials.

• Train merchant staff to improve transaction accuracy and customer experience.

• Support merchant teams’ capacity-building and ongoing education.

D. Cross-Functional Collaboration

• Work closely with internal departments, including Marketing, IT, Product, and Commercial teams.

• Coordinate activations, logistics, and merchant support initiatives with external partners when required.

• Participate in special projects within assigned sectors as directed.

E. Performance Tracking and Reporting

• Maintain accurate records of visits, merchant health, issue resolution, and adoption trends.

• Participate in performance reviews and scorecards to track portfolio outcomes.

• Share market insights and merchant feedback to support strategic improvements.