SIM Registration Support
About the Role
The SIM Registration Support role is responsible for ensuring accurate, compliant, and efficient SIM registration processes across all sales and distribution channels. The job holder supports field teams, retail partners, and internal stakeholders by providing operational guidance, system support, compliance monitoring, and reporting.
The overall objective of this role is to ensure that all SIM registrations comply with regulatory requirements, internal policies, and quality standards while maintaining system stability and operational efficiency.
Key Responsibilities
1) Compliance & Quality Assurance
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Ensure all SIM registrations meet regulatory and internal compliance standards, including KYC requirements.
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Monitor compliance practices across retail outlets, agents, and sales channels.
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Identify errors, process gaps, and non-compliance issues and recommend corrective actions.
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Support internal audits and regulatory inspections related to SIM registration.
2) Operational & System Support
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Provide first-line support for SIM registration system-related issues.
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Troubleshoot system or device errors reported by field staff and retail partners.
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Escalate technical defects or recurring issues to the appropriate technology teams.
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Monitor daily registration activities and system performance to ensure smooth operations.
3) Stakeholder & Field Support
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Guide sales teams, agents, franchise partners, and retail shops on registration procedures and best practices.
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Coordinate with Customer Experience, Technology, and Compliance teams to resolve cross-functional issues.
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Conduct field visits to assess compliance levels and identify training needs.
4) Training & Capacity Building
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Conduct refresher training sessions following regulatory updates or system changes.
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Develop operational guides, training materials, and job aids to improve compliance and efficiency.
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Support awareness initiatives to improve SIM registration quality across all channels.
5) Reporting & Performance Monitoring
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Prepare daily, weekly, and monthly SIM registration performance reports.
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Track trends related to rejected registrations, compliance breaches, and system errors.
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Provide insights and recommendations to improve operational efficiency and compliance levels.
Qualifications & Requirements
Education
Bachelor’s degree in Project Management, Information Technology, Business Administration, Finance, Accounting, Commerce, Computer Science, or a related field.
Experience
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Experience in telecom operations, compliance, or commercial governance is an added advantage.
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Experience working with field teams or retail channel operations is desirable.
Skills & Competencies
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Strong analytical and attention-to-detail skills
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Excellent communication and training facilitation skills
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Ability to work under pressure and manage multiple priorities
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Strong problem-solving and troubleshooting abilities
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High level of integrity and compliance awareness
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Strong planning and organizational skills
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Good stakeholder engagement and coordination abilities
Performance Metrics (KPIs)
Accuracy rate of SIM registrations
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Timely resolution of registration-related issues
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Compliance with regulatory requirements
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System uptime and operational efficiency
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Quality of reporting and data accuracy
How to Apply
Qualified candidates should submit their applications :
Human Resource Manager
Tanzania Empowerment Forum Limited (TEF Consult)
Email: info@tef.co.tz
P.O. Box 33542, Dar es Salaam, Tanzania
Or
Online Application