Account Manager
About the Role
TEF Consult is seeking a highly motivated, commercially driven and customer-focused Account Manager for a Business-to-Business (B2B) and Enterprise Sales opportunity.
The successful candidate will be responsible for managing and growing relationships with medium-sized business customers, driving revenue growth, increasing account value and ensuring that products and services meet customer requirements.
The Account Manager will serve as the primary relationship contact and customer advocate, ensuring that customer needs, business objectives, and technical requirements are understood and addressed through appropriate enterprise solutions.
This position requires strong capabilities in relationship management, consultative selling, commercial negotiations, customer engagement and enterprise technology solutions.
The successful candidate will also be expected to identify new business opportunities, strengthen existing customer accounts, achieve assigned sales targets and support long-term customer satisfaction.
Key Responsibilities
A. Enterprise Account Management
Manage and develop relationships with existing and prospective medium-sized business customers.
Engage customer management teams to understand their business strategies, objectives and operational challenges.
Develop account plans that align customer requirements with appropriate business and technology solutions.
Maintain strong customer engagement throughout the sales and account management lifecycle.
Identify opportunities to increase account value through relevant products and services.
Build long-term customer relationships that support business growth and retention.
B. Sales & Revenue Growth
Identify and qualify new revenue-generating opportunities within assigned customer accounts.
Drive sales of core enterprise services and additional value-added solutions.
Develop strategies to achieve and exceed assigned account revenue and order targets.
Identify opportunities to expand existing accounts and acquire new business customers.
Support customer progression from initial engagement through contract negotiations and closure.
Monitor account performance and implement initiatives to improve revenue generation.
C. Customer Relationship & Stakeholder Management
Establish and maintain strong relationships with key customer decision-makers.
Engage stakeholders across Finance, IT, Supply Chain, Marketing, Human Resources and executive management.
Build relationships with business owners and senior leadership teams to understand organizational priorities.
Coordinate customer engagement activities involving internal technical and commercial teams.
Support periodic business review meetings with important customers.
Maintain a customer-focused approach that promotes long-term partnerships.
D. Enterprise Technology Solutions
Understand customer business and IT strategies and identify relevant technology requirements.
Promote enterprise connectivity solutions, including fixed and mobile network services.
Demonstrate an understanding of solutions such as:
Network as a Service (NaaS)
Communications Platform as a Service (CPaaS)
Internet of Things (IoT)
Cybersecurity solutions
Cloud services
Work with relevant internal teams to match customer requirements with suitable enterprise solutions.
Communicate the business value of proposed solutions to customer stakeholders.
E. Market Intelligence & Competitive Analysis
Conduct regular analysis of competitor activities and market developments.
Identify competitive threats that may affect customer relationships or revenue performance.
Monitor emerging industry trends and evolving customer technology requirements.
Recommend strategies to improve customer retention and protect existing revenue.
Identify opportunities for technology upgrades, cost optimization and improved business efficiency.
F. Cross-Functional Collaboration
Collaborate with internal sales, technical, product, and service delivery teams to address customer requirements.
Coordinate relevant stakeholders during customer engagement and sales opportunities.
Support the development of solutions that address customer business challenges.
Act as a virtual team leader when coordinating cross-functional activities for specific opportunities.
Ensure effective communication between customers and internal stakeholders.
Qualifications & Requirements
Educational Qualifications
Applicants should possess:
A Degree in Business, Finance, or another relevant field, or an equivalent qualification.
Membership in relevant professional organizations is desirable.
Relevant professional certifications or accreditations are an added advantage.
Professional Experience
3–5 years of experience in sales and relationship management involving medium-sized business customers.
Strong understanding of fixed and mobile connectivity services.
Ability to understand enterprise solutions such as NaaS, CPaaS, IoT, Security and Cloud.
Knowledge of relevant industry sectors, customer business strategies and commercial challenges.
Understanding of governance structures within enterprise organizations.
Experience engaging with business decision-makers and managing commercial customer relationships.
Required Skills & Competencies
Sales & Commercial Skills
Strong enterprise sales and business development capabilities.
Excellent account management and customer relationship skills.
Ability to identify and qualify revenue-generating opportunities.
Strong commercial awareness and business acumen.
Understanding of revenue targets, profitability and account performance.
Ability to develop and maintain long-term customer partnerships.
Communication & Relationship Management
Excellent verbal and written communication skills.
Strong presentation and negotiation capabilities.
Ability to engage senior management and executive-level stakeholders.
Advanced listening and customer engagement skills.
Ability to communicate complex business and technology solutions effectively.
Strategic & Analytical Skills
Strong strategic thinking and commercial decision-making.
Ability to understand customer business challenges and recommend suitable solutions.
Good understanding of market trends and competitor activities.
Strong prioritization and problem-solving skills.
Ability to identify opportunities for innovation and business growth.
Leadership & Professional Competencies
Strong personal accountability and professional credibility.
Ability to collaborate effectively in cross-functional and virtual teams.
Good leadership and coordination skills.
Adaptability in changing business environments.
Strong results orientation and customer focus.
Ability to work effectively with stakeholders from different professional and cultural backgrounds.
Key Performance Expectations
The Account Manager will be expected to contribute to the following performance areas:
Performance Area | Expected Outcome |
|---|---|
Revenue Growth | Achieve assigned account revenue targets |
Sales Performance | Meet order and recurring revenue targets |
Customer Acquisition | Identify and secure new business accounts |
Account Development | Increase value from existing customers |
Customer Relationships | Maintain strong stakeholder engagement |
Customer Retention | Identify and address competitive threats |
Solution Sales | Promote core and value-added enterprise solutions |
Business Development | Identify and qualify new sales opportunities |
These are performance areas derived from the JD. No numerical targets or percentages were specified.
Ideal Candidate Profile
The ideal candidate is a confident, results-oriented B2B sales professional with a strong understanding of enterprise customer relationship management and telecommunications or technology solutions.
They should be comfortable engaging with business owners, IT managers, finance professionals and senior executives to understand customer needs and recommend appropriate solutions.
The candidate should demonstrate a proven ability to grow customer accounts, identify commercial opportunities, develop strategic relationships and consistently work toward assigned revenue targets.
A strong combination of business acumen, technical understanding, customer focus and communication skills will be essential for success in this role.
Career Development Opportunities
This position offers professional exposure to enterprise account management, commercial negotiations, customer relationship management, sales strategy, and cross-functional business operations.
The role can support future career progression into senior account management and enterprise sales leadership positions, including:
Key Account Manager (KAM)
Regional Account Manager (RAM)
How to Apply
Interested and qualified candidates who meet the above requirements are encouraged to submit their applications through the TEF Consult recruitment portal.
Position: Account Manager – B2B / Enterprise Sales
Human Resource Manager
Tanzania Empowerment Forum Limited (TEF Consult)
Email: info@tef.co.tz
P.O. Box 33542, Dar es Salaam, Tanzania
Or
Online Application:
- Location
- Dar es Salaam
- Job type
- Degree in Business, Finance or related field
- Experience
- 3–5 Years
- Apply by
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